Have you heard of Ebay's Global Shipping Program?
I wrote this original post 6 years ago. I think ebay has improved the GSP program and hopefully doesn't charge outrageous prices anymore. I must say that a year ago I rejoined the program. Here's why:
I have always shipped internationally. I didn't get very many international buyers but I was a very part time seller. I did however have a few packages that I couldn't print postage at home for because of the specific country. It is a pain to ship from the post office, especially in the holiday season. I also had an $90 sale not show up at the buyers home. I had sent it international first class and the tracking ends when it leaves the US so I had no way to verify whether the item did arrive or not. Had I sent it priority, I would have been covered. The calculator doesn't always charge enough to cover the actual shipping so I gave up.
With GSP, you ship your item to Kentucky. Ebay takes over and is responsible from there.
I do however still ship to Canada with calculated shipping. It saves Canadian buyers a lot and I can still print the postage at home.
I have to admit that I haven't checked to see if the international buyers are still charged prices similar to the one below but I will leave this old post up in case it helps others.
If you are a seller on ebay you probably have received an e-mail from ebay urging you to join this program.
You should join this program only if you never want to sell to an international buyer again.
It sounds like a good idea, they take care of the shipping and customs fees for you. Making sure the buyer receives their item.
The only problem is, they charge your buyer the shipping fee you ask, their own shipping fee and 'import fees'. It often adds up to be more than the items cost.
I did not know this until a buyer from Greece was interested in my item and started to make an offer, then she e-mailed me this message;
I am interested in the dress you are listing.
However, in addition to shipping cost you add "import charges" currently at $34.75 !!!
Please note that:
1. above and any amount given by the he Global Shipping Program are totally arbitrary and false.
In Greece we only may (or may not)have to pay applicable customs duties to the fixed amount of 3 Euro = $4-4.50.
2. $24.59 + $34.75 = $ 59.34!!! for a dress via Inernational Priority!!! (Not even USPS Express costs that much for a dress!!)
3. In addition this Global Shipping Program states that this alleged import charge $34.75 (amount confirmed at checkout)=This amount is subject to change until you make payment. !!!!! This mean that the buyer does not know how much the total shipping cost, and therefore the total sale price, would be...!!!
Who on earth would buy something without knowing the cost.I believe this Global Shipping Program is meant for someone to profit over it.
After asking her what she was talking about she copy and pasted what she was seeing on her end.
By ticking on the ? box at the end of $34.75(amount confirmed at checkout) we get = This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Program terms and conditions"
By clicking on the link "terms and conditions" we get to the page regarding eBay.com Global Shipping Program, whereby it says that this third party company profiteering from this scheme, both at seller's and buyer's expenses, are Pitney Bowes and operated by a third party logistics provider. Pitney Bowes will oversee the sorting and processing of the GSP Item at the U.S. Shipping Center in preparation for international shipment.(http://pages.ebay.com/shipping/globalshipping/buyer-tnc.html)or search it under
eBay makes it look like you the seller has opted out for this third party handling of the shipping process." Nature of the Program. Your seller (“Seller”) has chosen to make certain items, which your Seller has listed on eBay.com, available for delivery outside of the United States through the Program (“GSP Item(s)”), along with certain parcel processing, domestic and international shipping, and customs clearance services (collectively, the “Services”) that are being offered to you by a third party global technology and shipping provider, Pitney Bowes Inc. (“Pitney Bowes”). The pricing that is displayed to you at checkout is inclusive of all shipping and import charges associated with these Services, as described further below."
I tried to figure out how to opt out of this program, if you go to the FAQ is says to uncheck the box for the GSP when you list the item. I use Auctiva to list my items so this means I would have to list then revise each of my items before they received a bid. Huge waste of time this time of year when I am trying to list as many items as I can.
I called Ebay and the operator took me through the steps to bulk edit my listings and remove the GSP from all items without bids or offers. She did confirm that I would have to take the GSP off each listing. I asked to speak to someone above her and stressed that it is bad business to ask sellers to join a program then refuse to let them unjoin. I asked her to put a request in for a change to the program and provide the option to cancel it.
Have you had an experience with the GSP? Or anyother ebay experiences, good or bad? I would love to hear them!